Q: WHAT ARE YOUR SHIPPING OPTIONS WITHIN THE UNITED STATES?
A: We currently ship via USPS. Shipping is free on orders over $100. All other orders will have shipping calculated at checkout based on the weight of the order and the address it is being delivered to.
Note, due to the current Covid-19 pandemic, you may experience slight delays. All orders with free shipping are shipped via USPS.
Q: HOW DO I TRACK MY ORDER?
A: Once your ordered is processed (normally 5 weeks due to items being handmade) you will receive your tracking number via email or text depending on the contact method that was entered at checkout.
Q: WHAT IS CONSIDERED A FINAL SALE?
A: All handmade items are final sale. Refunds and exchanges are not permitted.
Q: MY COUPON CODE IS NOT WORKING. WHY?
A: If you are having difficulties with your coupon code please contact us as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions.
Q: MY ORDER HASN'T BEEN DELIVERED. WHAT SHOULD I DO?
A: Please contact your local USPS. If after contacting the shipping provider, you still need assistance regarding locating your order feel free to contact us at email@example.com and one of our representatives will be happy to assist you.
Q: HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?
A: Upon completion of your order a confirmation email with the details of your order will be sent to you. When you order is complete you will be transferred to a confirmation page containing your order number. If you have any additional questions feel free to contact our support team at firstname.lastname@example.org.
Q: I'VE JUST PLACED MY ORDER, CAN I CHANGE IT?
A: Please send us an email as soon as possible if you would like to change something in your order. Please note that we cannot ensure that the item you would like to exchange for will still be available.
Q: HOW DO I PROCESS A RETURN OR EXCHANGE?
A: Please read our Return Policy for steps on how to easily process your return or exchange.
* Please note you will need to contact us and provide your return tracking number. Failing to do so will cause delays in your return being processed.
Q: HAVE YOU RECEIVED MY RETURN ITEMS. HOW LONG DOES IT TAKE TO RECEIVE MY STORE CREDIT?
A: Please allow up to 7 business days for us to process your return. Once your return has been received and processed a confirmation email will be sent to the email address provided upon checkout. If you have not received an email within 7 business days of us receiving the package please contact our customer service team at email@example.com and we will be happy to assist you.
Q: I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
All items are inspected prior to being shipped and a damaged or broken item will never be mailed out. We are not responsible for damage caused by the shipping company (USPS). If you receive a damaged item, you will need to file a claim with the shipping company.